Privacy Policy

Introduction

SolidPeak Knitworks (“we”, “us”, “our”) provides online knitting education. This policy describes the personal data we collect, how we process it, and the choices you have. We do not sell personal data.

Information we collect

• Account data such as name, email, and authentication logs.
• Course activity including progress, quizzes, and submissions.
• Payment metadata from our payment processor (we do not store card numbers on our servers).
• Support messages, feedback, and survey responses.
• Device and usage data such as IP address, browser, and pages visited for security and analytics.

How we use information

• Provide, maintain, and improve courses and features.
• Personalize learning paths and recommend content.
• Secure accounts and prevent abuse.
• Communicate about courses, updates, and policy changes.
• Comply with legal obligations.

Sharing

We share personal data with service providers under contract (e.g., cloud hosting, email delivery, analytics) solely to perform services for us. We may disclose information to comply with law, protect safety, or in connection with a merger or acquisition with appropriate safeguards.

Cookies

We use essential cookies for authentication and preference storage (such as theme), and analytics cookies to measure site usage. You can control cookies via your browser settings and our banner. Declining non-essential cookies may limit analytics features but does not block access to courses.

Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data; to object to processing; and to withdraw consent. To exercise rights, contact us at [email protected].

Security

We use encryption in transit, strict access controls, and monitoring. No method is perfectly secure, but we continuously improve our safeguards.

Data retention

We retain personal data while your account is active and as needed to provide services. We also keep records to meet legal, tax, and accounting requirements.

International transfers

We may process data in countries other than your own using appropriate safeguards such as Standard Contractual Clauses and data minimization.

Changes

We may update this policy. We will post changes on this page and update the effective date. Significant changes will be communicated via email.

Contact

If you have questions about this policy or our practices, contact our Privacy Team: [email protected] or +1 (415) 906-2187.